At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

POSITION SUMMARY:

The Bilingual Cancer Information Specialist (BCIS) supports Spanish and English-speaking cancer patients, families, and caregivers by providing high-quality cancer-related information through supportive discussions. They assess patient needs, address psychosocial stressors, and help improve decision-making and self-efficacy throughout the cancer journey. The BCIS connects constituents with American Cancer Society programs and community resources to overcome barriers to care and improve quality of life in the areas of prevention, detection, diagnosis, treatment, and survivorship. Success in this role requires consistent delivery of high-quality information that meets the unique needs of each constituent, while achieving monthly key performance indicators.

This is a full time permanent remote opportunity which can be home-based anywhere in the U.S.

Start date: April 27th, 2026

ESSENTIAL FUNCTIONS:

• Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments, providing prompt cancer related information and striving for first-contact resolution. 20%
• Meets constituents stated and implied needs by providing information on ACS programs (ex. Clinical trials, non-clinical navigation for special populations, educational materials, transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment. 20%
• Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures. 20%
• Contributes to a collaborative and supportive team environment. 20%
• Ability to learn and maintain knowledge to effectively share complex cancer content across the cancer continuum including in areas such as anatomy, diagnosis, treatment options, and medications, ensuring high-quality educational delivery standards in both English & Spanish. 15%
• Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution. 5%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree
• Years of experience: Minimum one year experience utilizing bilingual English / Spanish skills in a contact center and/or customer service experience strongly preferred.
• Experience in a healthcare-related field preferred
• Written and verbal language proficiency required in Spanish and English
• Work from home experience, strongly preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to successfully and consistently meet performance metrics.
• Strong verbal communication, written communication, and listening skills are required.
• Must be able to navigate between English and Spanish conversations call-to-call.
• Ability to translate medical information accurately and effectively in Spanish and English with impartial interpretation skills.
• Strong interpersonal skills and the ability to work effectively within a team environment.
• Strong customer service orientation
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast-paced team environment with attention to detail.
• Exposure to cancer information, medical terminology, social services, and non-profit health organizations preferred.
• Ability to adapt quickly to new technology and tools.
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Typing proficiency of 40 WPM and ability to satisfactorily pass a pre-hire technology assessment and a Spanish-language assessment.
• Comfortable making independent decisions, but willing to seek supervisory input when needed.

TRAVEL REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS:

• Work is normally performed in a typical interior/office work environment in the remote worker setting
• Home office must meet privacy and internet requirements
• Physical stamina to primarily work while sitting at a desk  
• Flexible scheduling including working evenings, late nights, weekends, or holidays when required
• Ability to manage stress and compassion fatigue because of working with customers who are in highly stressed emotional states, daily

Schedules Options (All Schedules are Central Time) 37.5 hours

Days Off: Sunday & Monday

• Tuesday – Saturday | 9:30 AM – 6:00 PM
• Tuesday – Saturday | 10:30 AM – 7:00 PM
• Tuesday – Saturday | 12:30 PM – 9:00 PM
• Tuesday – Saturday | 1:00 PM – 9:30 PM

Days Off: Friday & Saturday

• Sunday – Thursday | 9:30 AM – 6:00 PM
• Sunday – Thursday | 10:30 AM – 7:00 PM
• Sunday – Thursday | 12:30 PM – 9:30 PM
• Sunday – Thursday | 1:00 PM – 9:00 PM

Days Off: Saturday & Sunday

• Monday – Friday | 10:30 AM – 7:00 PM

We offer various schedule options to support different availability needs. Candidates will have the opportunity to select their preferred shift at the time an offer is extended. Please note that shift availability may change as positions are filled, so not all schedules listed may be available at the time of offer.

The starting rate is $23.25. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.