• Supervise, train, and assist employees and volunteers in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for employees, volunteers and promotions centered on holiday sales, campaigns and other promotions and cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure adequate stocking, implement merchandise acquisition plans, and maintain contact with donors to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of volunteers and staff to always maintain productivity.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store always remains clean and presentable on the selling floor and backroom.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Work to align employee/volunteer behaviors at their location with the overall goals of the organization.
• Develop business plan to include events to promote and create interest to support shop goals.
• Maintain shop social media pages to include shop and mission promotions.
• Responsible for maintaining shop financial documentation, including banking, daily counts, audits, inventory controls, and ACS programs to support deposit paperwork.
• Completes all action items as assigned by Regional Director.
• Ensures accuracy and completion of annual inventory as well as completing all paperwork related to inventory in a timely manner.
• Focus on own development and learning, complete all training as assigned for on-going development.
• Utilize Sales Force for continued CRM management.
• Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals

FORMAL KNOWLEDGE

• Proactive in-store planning skills
• Self-motivated leadership
• Interpersonal communication skills
• Strong sales abilities
• Customer service skills
• Organization skills
• Ability to operate basic business software programs

SPECIALIZED TRAINING OR KNOWLEDGE

• High School Diploma or degree
• Preferred four years prior retail management experience in a resale or specialty store environment
• Prior experience with a computerized POS system
• Our most successful store managers are self-motivated individuals with upbeat, outgoing personalities and excellent communication skills

COMPETENCIES/SKILLS

• The ideal candidate will have a combination of experience including supervision, sales, customer service, security and general office or accounting work.
• Candidate needs to have excellent business sense, including a practical mindset, good math skills and an understanding of both logistics and human resources.
• Creative so they can come up with ways to respond to market trends and generate business with limited resources.
• One of the most important characteristics of a successful Discovery Shop Manager is the ability to solve problems, balancing excellent customer service while aligning to ACS mission and goals.
• They should be fair to their employees and use their leadership skills to motivate their team, reward success and encourage growth.
• Candidates must be available to work early mornings, nights, weekends, and holidays as required. Travel may also be required from time-to-time.

SPECIAL MENTAL OR PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 50 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.