At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

As a member of the management team you’ll be responsible for coaching and guiding staff to ensure we achieve our mission to provide a platinum experience to our customer as well as ensuring the professional growth and development of your team. You’ll be challenged to manage the daily operation of one of our high-volume resale stores. Our managers are entrepreneurs, innovators, role models and coaches who drive results, and ultimately support the continuing success and growth of the Discovery Shop brand.

• Builds, develops, and   retains a high performing team through strong benchmarks and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Reviews quarterly succession planning with Regional Director.
• Maintains a team member information board per day for every staff/volunteer to see and utilize.
• Conducts coaching conversations with every team member, weekly, biweekly, and monthly based on role and team member performance.
• Conducts weekly management meetings.
• Leads networking efforts to staff the store, scheduling time weekly to network and recruit team members whose availability, experience and qualifications meets the store’s needs.
• Drives customer loyalty by clientele interactions s to maximize sales and provide customer service for the entire front and back of shop.
• Proficient in Sales Force
• Executes all critical operating procedures with accuracy and hold the team accountable. Identifying, discerning, and prioritizing critical business issues.
• Makes good decisions based upon a mixture of analysis, business acumen, experience, and judgment. Sought out by others for advice and solutions.
• Recruit, supervise, train, and assist employees and volunteers in customer service, store maintenance, overall goals, mission, and product promotions.
• Maintain proper inventory levels, ensure adequate stocking, implement merchandise acquisition plans, and maintain contact with donors to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of volunteers and staff to always maintain productivity.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store always remains clean and presentable on the selling floor and backroom.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Develop business plan to include marketing with emphasis on social media and events to promote and create interest to support shop goals.
• Responsible for maintaining shop financial documentation, including banking, daily counts, audits, inventory controls, and ACS programs to support deposit paperwork.
• Completes all action items as assigned by Regional Director.
• Focus on own development and learning, complete all training as assigned for on-going development.
• Responsible controllable expenses do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.

The starting rate is $69,500. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.