At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Supply Chain Content and Training Development Manager supports source-to-pay processes across the Supply Chain and Accounts Payable team to help ensure compliance with processes. The position will analyze end-user resource needs, document processes, and develop multi-modal digital training and author support resources for users across the organization. This work will support digital adoption goals, resulting in more efficient, lower cost operation.

This team member will have responsibility for the development, creation, delivery and maintenance of all assigned Supply Chain and Accounts Payable training materials, reference guides, policies, forms, and general documentation for both general users and Supply Chain staff. This role will support Supply Chain leadership in conducting training and meetings. They will also be responsible for updating and enhancing online content for business users such as, but not limited to, Intranet web pages including Supply Chain For Me, Marketplace landing page, HelpMe@cancer.org, the Supplier Resource Center, How to Buy Guide, and system tagging,

This role will act as the administrator for the Digital Adoption Platform creating in-platform digital resources and training. The position will also coordinate the development and publishing of enterprise communications with Supply Chain leaders, the Director, Supply Chain Governance and ACS MarCom team.

***This is a remote position that can be home based anywhere in the United States. This is an instructional design role developing technical training programs, user guides, reference materials, etc. Experience with Vyond and Digital Adoption Platform (DAP) is highly preferred.***

MAJOR RESPONSIBILITIES

Resource, Training and Communications Development

• Create and Maintain Source-to-Pay resource guides and training materials, including the ACS Marketplace Resource Library, the Supplier Resource Center, Strategic- and Self-Source resources, PCard & Concur resources and Meetings and Travel resources

• Support Director in the development of department training for internal team members and suppliers. Develop, create, and deliver Supply Chain enterprise training tools (including videos, power points, webinars). Consult with Learning and Development staff as needed

• Partner with Learning and Development team, Workday Learning Module Team and MarCom as needed to ensure alignment with ACS training and communication strategy.

• Coordinate with other department managers to develop and maintain resources. Support training as needed

• Collaborate with subject matter experts and stakeholders to ensure that published documents are accurate, relevant, and updated on a regularly scheduled basis

Digital Adoption Platform Administration

• Work cross-functionally with Director, Supply Chain Governance and Digital Solutions team to review new system functionality from 3 annual Coupa releases and other systems as needed (Concur, Cvent, Zoom, etc.)

• Administer the Digital Adoption Platform (DAP) including creating and maintaining Digital guides, tools tips, in-platform training resources, announcements, governance documentation.

• Ensure all documentation and training materials are updated to reflect changes from each software release

• Maintain online user resources and Supply Chain sites including How to Buy Guide, HelpMe@cancer.org, Supply Chain For Me and Marketplace landing page

Departmental Documentation & Content Management

• Support continuous improvement initiatives by maintaining documentation related to transactional solutions and departmental strategic projects

• Support team members (Meetings/travel, Sourcing, Procurement, AP, Facilities and Real Estate) to identify opportunities and develop resources to improve transactional efficiency for internal users and suppliers.

• Maintain Supply Chain meeting agendas and project updates

• Liaison with Director, Supply Chain Governance and Digital Solutions PMs/BAs to ensure Supply Chain and Accounts Payable departmental Azure DevOps tasks are updated timely and accurately

KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE

• Bachelor’s Degree preferred in Instructional Design, Coporate Training, Communications.

• Or4+ years related experience with Instructional Design, Digital Adoption Platform Management, or Managing Learning and Development platforms

COMPETENCIES/SKILLS

Competencies

• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Ensures accountability - Holds self and others accountable to meet commitments and deadlines

• Communicates effectively – Develop, author and present multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.

• Learner – Vital to success. The team member employs critical thinking, creative thinking, communicating, and collaborating while grasping and mastering new processes or technology.

• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

• Customer focus - Builds strong customer relationships and delivers customer-centric solutions.

Other Skills and Experience:

• 4+ years relevant experience in content development, including reference guides, training decks/videos, policies, process flow charts.

• Excellent written and verbal communication skills, including the ability to communicate at all levels within the organization.

• Skilled in use of computer and learning applications including PowerPoint, Word, MS Forms, Teams, Excel, Visio, Articulate 360 and content authoring software (i.e., Adobe Captivate, Stream).

• Ability to influence and support change adoption across all areas of the organization

• Strong teamwork and collaboration skills

• Excellent time management and organizational skills

• Self-starter who works well in a dynamic, team-oriented environment

The starting rate is $61,000 to $75,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.