Director, Account Operations- REMOTE
Apply Now Job ID 98856815568 Location Dallas, Texas Position Type Full time
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
This is a remote/work from home role.
ESSENTIALFUNCTIONS:
Leads, coaches, and develops a team of up to 10 Corporate Account Operations staff, setting clear expectations, managing performance, building capabilities, and fostering a culture of accountability, collaboration, and continuous improvement (30%).
Directly manages account operations for a select portfolio of high-value corporate accounts, ensuring successful execution of partnership commitments, proactive problem solving, strong customer satisfaction, and retention of strategic relationships (10%).
Directs the execution of corporate partner programs and account operations across the broader portfolio to ensure consistent fulfillment, operational excellence, and alignment with organizational revenue and stewardship goals (15%).
Establishes and monitors team processes, service standards, workflows, and performance measures to improve scalability, efficiency, risk management, and consistency in partnership delivery (20%).
Builds andmaintainscollaborative relationships with internal stakeholders and external corporate representatives to resolve escalated issues, remove barriers, and ensure successful implementation of partnership commitments (20%).
Analyzes portfolio trends, operational data, and partner feedback toidentifyopportunities for improvement, inform leadership decisions, and strengthen retention and growth strategies (5%).
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Preferred: Bachelor's degree in business, marketing, communications, nonprofit management, or related field, or equivalent combination of education and relevant work experience.
Years of experience: Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions.
Three years of people leadership experience and direct responsibility for strategic or high-value accounts.
KNOWLEDGE, SKILLS, AND ABILITY:
Demonstrated success leading and developing high-performing teams in a complex, matrixed environment.
Proven ability to balancepeopleleadership responsibilities with direct ownership of strategic or high-value account operations.
Strong strategic thinking and operational leadership skills, with the ability to translate business goals into team execution plans.
Proven ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team.
Strong relationship management and collaboration skills, with the ability to work effectively across sales, operations, and external partner groups.
Strong analytical, problem-solving, and decision-making skills, including the ability to use operational data and partner feedback to improve performance.
Excellent written and verbal communication, presentation, coaching, and interpersonal skills.
Broad knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures.
Proficiencyin computer-based applications and systems used for account management, reporting, and communication.
TRAVEL REQUIREMENTS:
Some travelrequired, including occasional in-person meetings with team members, internal partners, and corporate accounts.
PHYSICALREQUIREMENTS:
This role primarily involves extended periods of sitting, computer use, virtual and in-person communication, and occasional standing, walking, bending, and lifting of light materials related to meetings or events.
The starting rate is $100,000 to $135,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.