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Coordinator, Mission Support

Job ID 7548408

Position Description:
Save lives. Fulfill yours.

At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.


The Coordinator, Mission Support role will provide mission related support services to the Mission Delivery staff in the region. Responsibilities include but are not limited to: document/materials/product management, volunteer and program support, patient-related service requests, patient program assistance, patient resource center support, and standard reporting.

• Provides mission document, materials and product management by ordering brochures, flyers, kits and other materials/products to support ACS mission programs. Customizes or prepares mission related materials to include but not limited to: packets, brochures, posters, folders (Reach to Recovery Kits, Look Good Feel Better (LGFB) kits, and Personal Health Managers), wigs, wig caps, and other materials/ products
• Supports mission program volunteer activities by maintaining volunteer data in Siebel, training logistics and coordination, fulfilling volunteer requests for program materials (through coordination with local office support), fulfills program volunteer requests, and volunteer mailings.
• Provides program support ensuring mailing of program materials/resources are sent to patients, performs non-PSC patient follow-up, submits program updates to PSC/Shared Service Business Center (SSBC)/Resource Management team for entry into Siebel and the Connection, coordinates program logistics, class lists, schedules rooms, event registration, maintains program supplies, copies, and coordinates with PSC. Support of non-Road to Recovery transportation programs (including payments or reimbursement for transportation, lodging, or issuing fuel cards to volunteers).
• Fulfills forwarded patient and program related service requests; serves as the point of contact for urgent requests or changes/requests not related to Patient Service Center (PSC) capabilities.
• Provides Siebel support for mission managers, including data entry as identified.
• Provides support for the delivery of LGFB, including ordering and tracking LGFB kits, assisting in scheduling and sending reminders to session volunteers.
• Produces standard reports as needed to support ACS mission programs reviews/audits reports as needed; follows up on data quality or content concerns; manages specific data Siebel (i.e., patient served, participant reports, mission volunteer reports, etc.).
• Provides support as needed for patient resource center including assisting walk-in patients when volunteer is not available, organizing materials and maintains wig room inventory, processes donated wigs, and completes data capture.

Our salary ranges vary depending upon the cost of labor in the relevant job market. This grade 7 position has a minimum hourly rate of $12.82 in our lowest cost market.

Position Requirements:
• Associate’s degree preferred; or a combination of education and work experience.
0-2 years of mission support experience

Demonstrates Regional Support Services Competencies:
• Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holds self and others accountable to meet commitments.
• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Resourcefulness - Secures and deploys resources effectively and efficiently.

Other skills:
• Excellent written and verbal communication and interpersonal skills.
• Strong computer skills; strong word processing, database management and spreadsheet skills.
• Ability to respond to changing circumstances and priorities in a focused and timely manner.
• Ability to interpret, adapt and apply guidelines and procedures.
• Able to work successfully in a diverse team environment.
• Able to cultivate relationships in a diverse population of community leaders and volunteers.
SPECIAL MENTAL OR PHYSICAL DEMANDS:
• Limited travel, including evening and weekend work required.
• Ability to lift 30lbs.

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.

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