This is a fully remote position and can be based anywhere within the U.S. Ability to read, write and speak in Spanish language is preferred.

Essential Functions:

Community Management – alongside other business stakeholders, this contractor position will take the lead in community management and response, across major social media platforms and across multiple branded accounts. Community management covers organic, earned, and paid social media.

• Practice best-in-class community management to ensure flawless and accurate execution of response, timing, and content delivery in an authentic brand voice.
• Reaction time should be swift, with the ability to prioritize conversations and responses based on topic.
• Manage conversations with followers in a consistent brand voice across all channels and participate in dialogue around trending topics, popular hashtags, media mentions, current and live events.
• Deliver exceptional customer service through social media in coordination with National Cancer Information Center (NCIC) and social engagement team.

Social Listening and Real-Time Engagement – Beyond community management on owned and paid channels, this role will spearhead our proactive engagement strategy, bringing ACS to the forefront of all cancer and other related conversations and moments.

• Execute proactive outreach to the ACS and cancer community to source survivor, volunteer, staff, caregiver, and other stories.
• Engage with, amplify, and build relationships with those donating and fundraising on behalf of ACS through their social channels.
• Identify content trends and opportunities in the social space
• Identify and propose new social audience growth opportunities based on macro conversations.
• Compile and deliver timely and informative social listening reports to internal constituents with actionable insights.