At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Information Technology Business Analyst provides guidance to their pillar or departments around enhancements and implementation of Information Technology products. They possess the business understanding needed to identify & define Pillar/Departmental direction, requirements, and gaps.

They are a key member of the Information Technology team and align with cross functional teams such as other Pilar and Departmental teams to provide input on implementation of technical projects. They work closely with product owners, software developers, administrators, solution architects, and testers. Accountable for prioritizing release items and coordinating Pillar and Departmental Product releases. This role requires an understanding of ACS business processes, products, platforms, integrations, and architecture to provide feedback on business process/software solutioning and implementation.

They are also responsible for supporting system development needed within enterprise-wide pillar and departmental business processes that create high quality experiences for staff and customers, while driving revenue, and mission delivery.

They support their specific Pillar and Departmental products of the Information Technology- Mission Support Roadmap project execution through requirements gathering, user stories, documentation, system demos, business process workflows as assigned. This role ensures that ACS enterprise project updates are shared with business owners of those projects.

This role will support new Information Technology products and system implementations and enhancements that impact Pillar and Department stakeholders from the initial discovery phase to post-launch. Support of implementations and enhancements requires a high level of project and communication skills, attention to detail, problem solving, decision making and a willingness to learn.

The Information Technology Business Analyst will directly support the Sr. Director, IT, Product and Portfolio Center for their Pillar or Department in the training documentation updates needed for ACS users within new implementations and enhancements.

Major Responsibilities:

• Establish and maintain collaborative relationships with Information Technology product vendors and partners and provides feedback of partner performance.
• Define and design the operational platforms and tools that will help drive the scalability, resiliency, and reliability of organization wide platforms. Serves as a subject matter expert for technology related issues, analyzing and troubleshooting issues with technical leads and QA testers to ensure smooth defect resolution.
• Build relationships and collaborate with stakeholders including other Information Technology   support teams, Finance & Strategy, Legal, Communications and Region/Enterprise departments.
• Prioritization of product backlog and release planning. Ensure Product backlog item Acceptance Criteria is clearly defined. Provides oversight of each release to ensure work is moving forward and identify risks and gaps.
• Collaborates with ACS Pillar and Department stakeholders from across the enterprise to plan and deliver new platforms and systems that support their business and/or deliver technical enhancements to existing platforms, in partnership with IT, to align with strategic business goals.
• Support Information Technology Roadmap updates and changes to ensure it is kept up to date and accurate.
• Document functional and technical specifications for internal Pillar stakeholders.
• Establish, maintain and document scalable Pillar/Department business processes and workflows to guarantee best practices in campaign, customer and data management.
• Track requirements gathering for new or enhanced platforms; reaching out to Pillar/Department stakeholders and/or external consulting firms as needed to complete all requirements.
• Ability to capture detailed requirements, User Stories and build process flows based on information provided by business stakeholders.
• Facilitate meetings with Pillar/Department stakeholders including requirement sessions, working sessions and system demos.
• Provide input on current business processes for maximum effectiveness and efficiency.
• Create epics and stories to inform future development work and enhancements.
• Identify technical issues and / or roadblocks; following through to ensure they are resolved or recommending solutions / next steps.
• Ensure staff are trained and well-versed in new systems and/or new functionalities.

KNOWLEDGE/SKILLS

• Minimum Bachelor’s degree or equivalent years of experience.
• Minimum of 3+ years as a business analyst.
• Requires experience in IT and business applications such as NetSuite, Coupa, Workday, and Salesforce, along with a solid understanding of reporting and datasets.
• Requires knowledge in Cloud technologies, DevOps, and project management principals.

SKILLS:          

• Experience managing relationships with contractors, vendors or agencies.
• Strong attention to detail, as well as follow-up and follow-through on assigned projects.
• Ability to build relationships and collaborate effectively across the organization.
• Strong desire to learn about technology platforms and systems – both those currently in place and potential new solutions for ACS.
• Ability to understand system interdependencies, making recommendations with a focus on ACS’s full enterprise portfolio in mind.
• Ability to manage multiple ad hoc and long-term projects simultaneously.

OTHER SKILLS:

• Business insight - Applies knowledge of business and the marketplace to advance the organization’s goals.
• Decision quality - Makes good and timely decisions that keep the organization moving forward.
• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies stagnate projects and takes action to work with stakeholders and the vendor to return to productivity. 
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Ensures accountability - Holds self and others accountable to meet commitments.
• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives. Establishes and maintains a functional bridge between external vendors and internal stakeholders.
• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

SPECIALIZED TRAINING OR KNOWLEDGE:

• Experience working with CRM databases; understanding of the impact data structure has on business processes.
• Ability to work cross functionally, give clear direction, and foster strong relationships at all levels within the organization.
• Experience working with and indirectly managing vendors or agencies.

SPECIAL MENTAL OR PHYSICAL DEMANDS:

• Ability to work well under pressure.
• May be assigned to work after hours, holidays and/or weekends.
• Travel may be required.

The rate is $55 to $65 an hour. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.