At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The System Support Engineer plays a critical technical role in the support, maintenance, and optimization of both off-the-shelf and custom-built applications across Windows and Linux environments. This includes deploying application changes to production, monitoring system performance, troubleshooting issues, performing software upgrades, and resolving complex production problems. The role requires strong communication and problem-solving skills, as well as a solid understanding of IT systems, infrastructure, and industry best practices.

In addition to day-to-day support activities, the System Support Engineer actively contributes to cross-functional projects and continuous improvement initiatives aimed at enhancing system reliability, security, and scalability. By leveraging their technical expertise and collaborative mindset, they help drive service excellence while proactively identifying and mitigating potential issues to ensure optimal application performance and availability.

***This is a remote position that can be home-based anywhere within the United States. ***

ESSENTIAL FUNCTIONS:

• Works directly with users to resolve complex technical issues, providing excellent customer service, utilizing various tools and techniques to diagnose and resolve application issues, and maintaining and regularly updating technical documentation to ensure accuracy and accessibility. 20%

• Assists in release planning, works with cross-functional teams to ensure minimal impact of new releases, gathers and communicates software issues, contributes to release documentation, and supports the development of test and production environments by establishing appropriate standards and strategies. 15%

• Administers and monitors software integrations, manages application servers by monitoring logs and statistical reports, updating server software as appropriate, and documents integration processes to ensure configuration and monitoring procedures are clearly captured and maintained. 15%

• Optimizes work processes by identifying inefficiencies and applying the most effective methods for task completion, ensuring continuous improvement, and updating documentation to reflect improved workflows. 10%

• Collaborates with the Service Desk, Network Operations Center, Cloud and Data Center engineers, and other personnel to deliver second and third level support for enterprise-wide applications, along with other applications within the organization. 10%

• Document systems, processes, and procedures. Update runbooks with each implementation in any environment. Review runbooks quarterly to incorporate missed changes or other updates. 10%

• Participate in cross-functional IT project teams to develop and implement technology solutions. Contribute to system analysis, testing, and deployment phases to meet business requirements and project deadlines. 20%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelor's Degree or equivalent of technical skills or job experience

• Years of experience: 3 years

KNOWLEDGE, SKILLS, AND ABILITY:

• Intermediate level of knowledge in Windows and Linux operating systems support.

• Proficiency in command line interface, scripting, and process automation.

• Experience with common database technologies such as SQL Database/Server.

• Boomi platform / integration administration experience preferred.

• A minimum of 3 years of experience in website support, financial application support, and other enterprise applications is required.

• Understanding of the Software Development Life Cycle practices such as continuous integration and delivery and Infrastructure as code.

• Experience with cloud computing technologies and emerging computing trends.

• Experience in overseeing multiple projects simultaneously.

TRAVEL REQUIREMENTS:

• Travel, after-hours, and weekend work may be required.

PHYSICAL REQUIREMENTS:

• No or very limited physical effort required

The starting rate is $91,000 to $100,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.