At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The PROFESSIONAL plays a key role in advancing the American Cancer Society’s vision to end cancer as we know it by ensuring that the stories that we tell about our work are heard loud and clear through creating successful, engaging, and on-brand virtual, in-person and hybrid events. From small meetings to large conferences, this position ensures each event has impact and the technology used creates a seamless experience for attendees to engage with the American Cancer Society. To that end, they will assess the meetings/events requirements, propose the technology used and execute tasks to meet the goals set forth by the event business owner. They will also work to create compelling attendee experiences while searching for ways to innovate and evolve solutions. They serve as ACS’ system administrator for event-related SaaS applications and are the first-level support for virtual and attendee management platforms. This position has autonomy to provide information and drive resolution for issues consistent with company policies and performance standards.

***This is a remote role that can be home based anywhere in the United States. This position includes high technology component. The role will serve as ACS’ system administrator for event-related SaaS applications and are the first-level support for virtual and attendee management platforms. ***

MAJOR RESPONSIBILITIES

Meeting Management Operations

• Works closely with Sr. Meetings Manager to provide support in planning and implementation of effective virtual, hybrid and in-person events.

• Assists to develop the strategy and delivers the attendee registration experience, mobile applications, and other event technologies as required; works with Manager, internal digital and creative teams, and external vendor partners to create and execute plans that align to the strategy and overall program goals.

• Manages, builds, and designs meeting registration websites and mobile apps to ensure branding, content, aesthetics, and technical functionality conveys meeting stakeholder vision, objectives, and functionality needs.

• Ensures accurate platform setup and new feature implementation in meeting registration event technology platforms and is responsible as site administrator.

• In partnership with manager, recommends and implements process improvements to support continuous improvement to maintain modern registration systems and processes.

• Ensures registration templates are built and updated to meet the specific needs of each event and are clear, concise, and easy to navigate.

• Serves as meeting planner for small programs and events.

• Responsible for researching, recommending, learning, and integrating event technology applications to support virtual and hybrid events.

• Manages virtual meeting requests to provide consultation on appropriate tools, features, and oversight, to create engaging virtual events.

• Provides event production support for virtual events.

• Consults with key internal stakeholders to plan and implement effective virtual, hybrid, and in-person meetings by participating in planning sessions to establish meeting goals, objectives, timelines, as it relates to budgets, speakers, venues, technology, equipment, logistical requirements, and attendee registration management.

• Provides attendee management and virtual meeting system administration support.

• Collaborates with travel management team to ensure attendee management software and online travel booking tool integrate as intended.

• Safeguards brand integrity by creating a consistent look and feel across travel and meeting platforms.

• Liaises with the Procurement and Finance Departments to ensure all financial matters are handles according to company processes, for example handling registration payments electronically and PO/invoice management.

Communications, Training, Resource Management

• Creates, maintains, and presents meeting planning collateral used for internal and external trainings and communications.

• Provides technology guidance and direction, training and technical support for meetings and travel operations in relation to registration websites, online travel booking tool and virtual event platforms.

• Supervises and trains internal and external stakeholders in building registration websites and producing virtual events.

• Engages appropriate counterparts outside of ACS to gain industry best-practice knowledge that will enhance our events.

• Provides system administration support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.

• Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.

• Assists management to identify, maintain, and/or create new content for the meetings and travel intranet site to ensure the policies, procedures and user requirements are communicated enterprise wide.

Reporting

• Tracks and analyzes work, requests, and output. Reports saving and other value-add. Identifies trends and recommend improvements.

• Examples: registration trends, weekly attendee management pipeline, post-event

• Tracks and analyzes meeting information (historical and current data) to identify trends and recommend process improvements to management and implement solutions to prevent future issues.

Customer Service

• Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting processes, policies; owns issues and drives each to resolution and completion.

• Builds and maintains strong internal and external client relationships.

• Anticipates, understands, and responds to the needs of stakeholders.

• Proactive and responsive to event inquiries via calls, instant message, and email.

People Leader

• This position may lead or guide work of other team members to enhance and support the attendee management and virtual meetings program.

• Model team leadership by embracing department policies and processes.

• Inspire and motivate staff. Participate in the establishment of annual SMART goals in line with department objectives.

• Supervises, assists, or leads training and onboarding for new/current staff, as well as ACS’s external stakeholders.

Other Duties

• Manages vendor relationships.

• Maintains and recommends improvements to related standard operating procedures for the position. (attendee management, virtual, hybrid, in-person meetings).

• Investigates issues and processes, identifies root causes; applies business judgment and knowledge of related processes & policies to define and implement corrective actions required to resolve customer issues.

• Responsible for identification, and continuous maintenance, modification, and creation of new and/or updated content to ACS’s meetings and travel intranet to ensure the policies, procedures and user requirements are communicated enterprise wide.

• Responsible for customer satisfaction; provides customer support and conducts post meeting surveys.

• Participates in various meeting management trainings/informational events to keep abreast of industry trends.

KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE:     

• Bachelor’s degree or equivalent combination of education and experience (2-4 years) in meetings (virtual/in-person) and event planning and/or building registration sites.

• Knowledge and understanding of meeting and event planning principles, requirements, and procedures.

• Experienced in attendee management technologies (CVENT, Groupize, etc.)  

• Experienced in virtual meetings platforms (Zoom, Teams)

• Digital Event Strategist (DES) certification a plus.

• Excellent people skills and customer service skills.

• Proficient skill in Microsoft Office applications, Canva

COMPETENCIES/SKILLS:   

• People-First Mindset – Demonstrates genuine care of ACS’s people by providing meaningful work, offering opportunities for professional development, and valuing work-life balance of team members.

• Organizational Savvy – Demonstrates clear understanding of organizational culture and effectively navigates through complex company dynamics, championing organization initiatives.

• Decision quality - Makes good and timely decisions that keep the organization moving forward.

• Accountability – Holds self and team accountable for outcomes and achieving high stands; proactively communicates status of work progress.

• Business Knowledge – Applying business knowledge and industry best practices to advance the organization’s goals and inform data-driven decision making.

• Leadership Courage – Stepping up to address tough organizational issues and demonstrates conviction and courage to do what’s right.

• Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.

SPECIAL MENTAL OR PHYSICAL DEMANDS:

• Travel (10%) may be required to provide onsite coordination support.

• Some evenings and weekends may be required.

• No or limited physical effort required.

• No or limited exposure to physical risk.

The starting rate is $54000 to $64000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.