The Hope Lodge Coordinator assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures for both Hope Lodge operations and general American Cancer Society are followed. Ensures safe operation of a Hope Lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with ACS staff to ensure financial and volunteer support of the lodge.

MAJOR RESPONSIBILITIES

• Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
• Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
• Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
• Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
• Performs any and all necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
• Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
• Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
• Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
• Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
• May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient and professional manner.
• Tracks all rides provided, miles driven, safety issues and vehicle maintenance needed or completed.
• Duties for a specific shift or lodge location may also include cleaning/sanitizing common areas and/or guest rooms and working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and/or preparing rooms for incoming guests.
• Performs other duties as assigned.

FORMAL KNOWLEDGE

• High School Diploma, GED or equivalent required.
• Post-secondary education preferred. At least one-year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education preferred.
• Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment.
• ACS also will require employees to follow guidelines established by the organization with respect to the COVID-19 virus that may include, but is not limited to, wearing a mask, testing, washing hands, social distancing, etc.
• Hope Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).
• OTHER SKILLS Excellent communication, customer service, analytic, computer. consulting skills and conflict resolution. Ability to work independently and with minimum direction. Remains calm even under highly stressful situations.

SPECIALIZED TRAINING OR KNOWLEDGE

• Knowledge of ACS mission, and complete understanding of Hope Loge operations and program purpose is required.
• Proven ability to prioritize and execute tasks in a high-pressure environment.
• Ability to assess needs of various stakeholders and creatively influence courses of action within budgets and timelines.
• Experience in hospitality housing or similar residential management preferred. Current CPR and AED certification required (this may be achieved within 90 days of hire).

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Ability to lift and carry 25 pounds.
• Ability to move around to all areas of the lodge quickly and safely including proper cleanup and disposal of bodily fluid spills and infectious waste.
• Ability to travel by vehicle and/or airplane as necessary.
• A valid driver's license and clean driving record is required. Able to work occasional nights, weekends and unusual hours as may be needed to ensure 24/7/365 staffing.