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Assistant Manager, Discovery Shop

Job ID 10060735 Location Pleasanton, California Position Type Full-Time Non-

Position Description:
Save lives. Fulfill yours.

At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.


To support the Discovery Shop Manager through focused task organization and implementation support of day to day operations.

Constituent Relationship Management:
Service all customers through welcome greetings, merchandise sales, casheiring, merchandise bagging and carry-out assistance to customers' vehicle.  Service all donors through receiving donations, carry-in assistance from donors' vehicle, placing donations in designated areas,  providing donation receipt and processing reciept with donation . Service  all volunteers through internal operational support. Complete Extended Hours Log on a weekly basis, sending original with support documentation, to Discovery Shop Headquarters, the first of each week.
Store opening and closing procedures including cash register drawer counts and end of day income reporting. Maintain opening, onging and end of day appearance of salesfloor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures, and  refreshing depleted displays.
Process donations; including sorting, steaming, pricing and placing merchandise on sales floor.
When appropriate, act on behalf of the Shop Manager in reinforcing policies and procedures as well as making minor decisions regarding merchandise pricing questions and merchandise related customer issues

Position Requirements:
High School graduate or equivalent.

Retail experience working with customers, sales, cashiering and merchandising.

Retail experience working with customers, sales, cashiering and merchandising.

Experience working with apparel, furniture, collectibles and home decor.   Great people skills working with diverse populations.Excellent communication and customer relations skills.  

Demonstrates the following Discovery Shop competencies:
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
- Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Drives results - Consistently achieves results, even under tough circumstances.
- Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Persuades - Uses compelling arguments to gain the support and commitment of others.

Other Skills:
Comfortable with multi tasking responsibilities while remaining focused, productive and calm.  Team player, willing to do what is necessary to get the job done.

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.

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  • Operations, Pleasanton, California, United StatesRemove