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Patient Navigator

Job ID 14800095 Location Los Angeles, California Position Type Full-Time


Position Description

TheSave lives. Fulfill yours.

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to save lives, celebrate lives, and lead the fight for a world without cancer. We achieve our mission by drawing on our core values of integrity, compassion, courage, determination, and diversity.

It is a calling. And the people who answer it are fulfilled.

This position will be based at Harbor UCLA Medical Center in Torrance.

The ability to speak fluent Spanish/English is required.

The Patient Navigator will establish contact with cancer patients, survivors and caregivers through approaches agreed upon within the host hospital site, to raise awareness about information resources, support programs and services, and assisting in meeting other cancer-related needs of patients and caregivers. The Patient Navigator will guide patients and their families through the cancer care continuum to identify barriers to treatment and assist with access to needed resources to decrease barriers.

• Build and maintain relationships with key staff in hospital host site to build patient referral mechanisms and promote patient navigation services.
• Help patients move through the complexities of the healthcare system by assisting with practical problem solving related to concrete needs such as lodging and transportation, and other services that decrease barriers to treatment.
• Complete comprehensive assessments of the barriers to quality cancer care that contribute to disparities and identify information, resource and emotional support needs of newly diagnosed and medically underserved patients, survivors, and caregivers.
• Establish and leverage relationships and alliances with local service providers and other healthcare providers to enhance service and referral networks.
• Facilitate constituent access to available American Cancer Society and non-ACS services and programs.
• Implement a follow-up plan for each constituent to ensure that services have met their needs.
• Identify gaps in resources offered and work within the community to bridge those gaps.
• Maintain accurate, confidential records documenting services provided and unmet needs using Salesforce.
• Collects patient and caregiver stories for media and ACS CAN request, as well for overall program marketing and promotion.
• Remain current with resource and referral information found in the Cancer Resource Connection and ensures new resources are populated into the Connection.
• Invites cancer patients and their caregivers to become part of the cancer survivor community through such venues as the American Cancer Society Cancer Survivor’s Network, Relay for Life and Making Strides Against Breast Cancer.
• Collaborate with Hospital Account Manager to develop and implement a partnership plan for connecting with oncology patients in assigned health system.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Behaviors:
• Remains composed under stress, handles self in a professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments.
• Ability to respond to changing circumstances and priorities in a focused manner.
• Ability to work independently with minimum direction.
• Ability to coordinate and implement multiple responsibilities, projects and priorities.
• Ability to work collaboratively with hospital liaison and ACS hospital systems staff representing both institutions to the best interest of patients.
• Acts in the best interest of the organization and enhances the image of the American Cancer Society in the public eye.
• Follows the hospital’s policies, procedures and guidelines.
• Uses available technology to perform position responsibilities.
• Uses effective verbal and written communication skills and demonstrates ability to work with others.
• Establishes effective working relationships with diverse individuals and communities, as appropriate.
• Manages resources effectively and efficiently.
• Applies and follows ACS policies and guidelines.
• Provides high quality customer service, both internally and externally.
• Completes work in a timely and efficient manner and ensures work is accurate.

This position is a grade 10 role in the American Cancer Society’s compensation structure.


Position Requirements

• Bachelor’s degree required, preferably in health care related field or 2 years equivalent experience in oncology, social work, nursing, community health education or related field preferred.

Must speak fluent Spanish/English.
Demonstrates Mission Delivery Competencies:
Collaborates, Communicates effectively, Decision quality, Drives results, Instills trust, Interpersonal savvy, Resourcefulness, Situational adaptability.

Other Skills:
• Must have thorough knowledge of healthcare systems, and medical terminology.
• Knowledge about the breadth and accessibility of community resources.
• Experience working in medical settings and interacting collaboratively with medical teams.
• Experience working with oncology patients and families preferred.
• Working knowledge of HIPAA regulations required.
• Critical skills required include strong communication, interpersonal and organizational skills, assessment, teamwork, initiative, and versatility.
• Computer proficiency.
• Strong problem-solving, relationship building and data collection skills.
• Must be able to work independently with minimal supervision.

• Reports to Senior Manager, Patient Navigation
• Works collaboratively with on-site hospital liaison, hospital system staff and other community-based healthcare providers
• Frequent contact with Hospital Account team members, Mission Delivery staff, Patient Service Center Team

Staff have a unique opportunity to save lives through direct mission impact while fulfilling personal and career objectives. The American Cancer Society values accountability and high performance and rewards those teams and team members who continually improve their capability and contribution. The American Cancer Society is also dedicated to hiring and retaining a diverse workforce to help achieve our mission.

ACS is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community, veterans, and people with disabilities.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.

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