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Inbound Special Project Ambassador

Job ID 13047576 Location East Lansing, Michigan Position Type Full-Time

Position Description:
Our Inbound Special Project Ambassador role is a contract position with American Cancer Society.

Save lives. Fulfill yours.

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to save lives, celebrate lives, and lead the fight for a world without cancer. We achieve our mission by drawing on our core values of integrity, compassion, courage, determination, and diversity.  

It is a calling. And the people who answer it are fulfilled.

This project-based role will help build and strengthen long term donor dedication, enhance relationships, and increase knowledge about the American Cancer Society by answering incoming calls from our Making Strides Against Breast Cancer (MSABC) event support line and conducting outbound Donor Stewardship calls.

MAJOR RESPONSIBILITIES
• Confidently answer incoming calls for the MSABC event support line.
• Successfully provide excellent constituent service by remaining professional, providing            requested information, and by being appreciative and/or empathetic during the phone call.
• Effectively register constituents on the MSABC event site.
• Accurately enter constituent data.
• Effectively multi-task and switch between multiple websites.
• Transfer constituents with cancer related questions to the American Cancer Society Cancer Helpline.
• Effectively communicate through thank you calls.
• Accurately process credit cards on a secure site as needed.
• Achieve and maintain established ACS NDSTC quality and productivity standards.
• Maintain excellent attendance and schedule adherence.

Position Requirements:
FORMAL KNOWLEDGE:
• Reading, writing, and entry level computer skills normally acquired through a high school education or previous work experience.

SKILLS:
• Ability to communicate the American Cancer Society’s mission over the phone in a compelling manner.  
• Possesses excellent verbal communication and interpersonal skills
• Able to resolve/defuse ACS Constituent concerns
• Ability to think critically
• Possess excellent active listening skills
• Receptive and responsive to continuous feedback
• Actively listen and provide appropriate responses
• Be conversational and able to build rapport quickly while being enthusiastic and excited about supporting the ACS mission.
• Ability to convey empathy
• Team player
• Positive attitude
• Ability to quickly adapt to change
• Ability to use multiple software applications simultaneously
• The ability to be self-motivated and work in a team
• Able to remain focused in a fast pace, multi-faceted environment

SPECIALIZED TRAINING OR KNOWLEDGE:
• Customer Service experience preferred.
• Call Center experience preferred

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.

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  • Fundraising, East Lansing, Michigan, United StatesRemove
  • Making Strides Against Breast Cancer, East Lansing, Michigan, United StatesRemove